Advanced CS Manpower & Budgeting System

⚙️ Global Assumptions (ตัวแปรหลัก)

Current Brands

Forecast Brands Growth Driver

Working Days

Hours/Shift

Buffer/Shrinkage % เผื่อขาด/ลา/พัก

Benefits & Welfare % SSO, Bonus, etc.

CS Team A (General) Ops

Current Chats

Target KPI (Chats/Hr)

Base Salary

Forecast Vol: 0

Raw Headcount: 0

Final HC (+Buffer): 0

(Includes Buffer)

Total Cost (+Ben): 0

CS Team B (Tickets) Ops

Current Tickets

Target KPI (Tkt/Hr)

Base Salary

Forecast Vol:0

Raw Headcount:0

Final HC (+Buffer):0

(Includes Buffer)

Total Cost (+Ben): 0

CS Team VIP Ops

Current Chats

Target KPI (Chats/Hr)

Base Salary

Forecast Vol:0

Raw Headcount:0

Final HC (+Buffer):0

(Includes Buffer)

Total Cost (+Ben): 0

Support: Captain Mgmt

Ratio (1 Cap : X Staff)

Base Salary

Total Ops Staff:0

Captain Needed:0

Total Cost (+Ben): 0

Total Headcount 0

Estimated Budget (Monthly) ฿0

Hiring Need (Gap) 0

📅 Hiring Execution Plan

แผนการจ้างงานรายเดือน (Monthly Hiring Schedule)

Position	Current	Target (Calculated)	GAP	JAN	FEB	MAR	Status

* Alert will show if monthly hiring exceeds capacity (>15/mo)